Dealer Services - Loan Document Specialist 2 - Chandler, AZ

Job Description

Consumer Lending is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Join the #1 Overall Auto lender ( Source: Autocount )

Our Dealer Services team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.

Under the direction of the Loan Administration Manager, the Loan Document Specialist 2 (LDS 2) is responsible for processing contract fundings in accordance with all state and federal regulations as well as Company policies and procedures while maintaining the highest level of service to internal and external customers.

This position reviews approved applications and contracts to ensure stipulations and conditions have been met and are in adherence to Company policy; ensures appropriate signatures have been obtained and correct data input errors and omissions; matches incoming contract documents to approved applications and enters data into the Credit Revue system; and analyzes various pay stubs and tax returns to determine satisfaction of income verification stipulations.

The LDS 2 interacts professionally with dealers, customers, and other vendors to obtain missing or invalid information and documentation; obtains and reviews documentation for accuracy and authenticity; carefully reviews all documents including booksheets, applications, and stipulations for potential fraud; communicates suspected fraud and or discrepancies to the Loan Administration Manager; and obtains employment and insurance verifications.

The LDS 2 provides assistance to internal and external customers regarding loan documentation and processing; generates customer correspondence relating to the initiation of the loan in accordance with corporate guidelines; responds to dealer problems and inquiries; and answers department telephone calls and routes them accordingly.

Position Hours: Monday Friday, 8:30 am 5:30 pm, with some Saturdays and overtime as needed. Hours/days may change due to business needs.

Required Qualifications

  • 6+ months of administrative experience, customers/people interaction experience, or a combination of both

Desired Qualifications

  • Banking industry experience
  • Dealer Services Experience
  • Ability to provide strong customer service and develop customer relationships
  • Ability to research and report on a variety of issues using problem solving skills
  • Ability to work in a fast paced deadline driven environment
  • Ability to work independently
  • Basic Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong attention to detail and accuracy skills

Job Expectations

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

Street Address

AZ-Chandler: 2800 S Price Rd - Chandler, AZ


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.