Field Service Engineer

ECI Technology, a leading global manufacturer of Chemical Analytical Management Systems for Semiconductor, PCB and other cutting-edge industries. ECI is rapidly growing, following increasing market demand by leveraging the companyrsquos superior technology meeting the highest standards for chemicals process control systems. ECI seeks a talented, versatile, high energy and capable field service engineer to join our strong team. Core Responsibilities Perform installations, preventative maintenance and remedial repair maintenance on complex electro-mechanical semiconductor capital equipment at global customer locations. Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety first mentality. Develop action plans for problem resolution and present to internal and external customers. Develop improvements for processes, hardware and software for continuous improvement of companyrsquos equipment business operation. Complete detailed Field Service Reports and submit to management in a timely manner. Document issues that cannot immediately be resolved at customer site by using appropriate format. Additional duties as assigned. Qualifications 5 years field servicecustomer support experience of sophisticated, complex precision equipment. Bachelorrsquos degree in chemical engineering, electrical electronic mechanical engineering. Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems. Well-able to read and interpret electronicelectro-mechanical schematics and drawings. Outstanding and extremely professional customer service skills. Ability to work with hand tools. Knowledge in any of the following areas is a PLUS Experience working in a FAB facility, closed loop communications control, electro-mechanical controls or microprocessor based controllers, chemical handling including acids, FAB safely requirements or practices. Military experience is also a plus. International and domestic travel required.

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