Systems Support Analyst 4: Networking

Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers' expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers' financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members. The Systems Support Analyst 4 performs advanced level network support, diagnosis, troubleshooting and resolution for routine to complex issues. Independently identifies and troubleshoots chronic incidents, performs in depth analysis and develops/facilitates/implements permanent resolution.Makes decisions on recovery actions and solicits input from Technical Support Organizations and vendors when dealing with complex issues. Manages vendors to drive recovery efforts. Follows procedures to coordinate and/or implement complex operationally driven changes. Responds to break/fix issues, escalating to and managing vendors as needed. Is involved in the Testing, certification, installation and configuration of replaced and upgraded network hardware and software. Monitors and maintains network equipment. Maintains documentation. Applies a general understanding of technical dependencies and alternatives to support customer needs in a 24x7 environment. Updates technology incident records and documents all troubleshooting, diagnostic and recovery activities for significant problems. Performs incident record maintenance and follows all standards in regards to ticket updating, resolving, closing, task creation and ticket rerouting. Updates and reviews IT Operations standard operating procedures and recovery documentation. May work with vendors and engineers to develop and enhance documentation. Required Qualifications 5 years of systems support analysis experience 5 years of Networking experience Desired Qualifications LAN (Local Area Network experience WAN (Wide Area Network) experience Ability to take initiative and work independently with minimal supervision in a structured environment Knowledge and understanding of internet traffic flow as it relates to the network and application layers Knowledge and understanding of network capture analysis and troubleshooting Knowledge and understanding of network engineering technologies, all layers of OSI model Knowledge and understanding of network firewalls Knowledge and understanding of network fundamentals, such as routing, subnets, Knowledge and understanding of network infrastructure systems (routing, switching, load balancing, or firewalls) and internet technologies Knowledge and understanding of technology support: logically analyzing, diagnosing, and solving technology problems (network, application, or field hardware) Knowledge and understanding of technology support: operational support for network infrastructure ( switches or routers) Knowledge and understanding of troubleshooting complex network topologies Cisco Certifications (CCNA/CCNP) Job Expectations Ability to work weekends and holidays as needed or scheduled Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Department: Information Technology, Technology - provided by Dice Analysis, Analyst, CCNA, CCNP, Cisco, Diagnostic, Hardware, LAN, Networking, Routers, Security, Supervision, Switches, Testing, WAN

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