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Facility Help Desk Associate

Responsibilities:

  • Manage daily calls and email activity, while dispatching work tickets through Infor, PayPal work ticketing system and scheduling meeting space.
  • Respond to all emails within 2 hours during core business hours.
  • On a daily basis follow up via phone regarding responses for meeting set up and overdue work tickets.
  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Striving for one-call resolution of customer requests, Provide effective and timely resolution.
  • Strike a positive and cooperative tone with both customers and coworkers.
  • Enter activity data in logs, maintain records.
  • Ensure all procedures are followed at all times.
  • Utilizing Infor software, pull reports and analyze ticket information
  • Daily contact with the facility team in the field to assist in closing and opening work tickets
  • Complete ongoing training to stay abreast of product, service and policy changes.
  • Other duties as assigned.

Qualifications:

  • High School diploma or equivalent (GED) preferred but not required.
  • Customer Service experience required.
  • Minimum of 1-2 years help desk related experience preferred.
  • Must be very willing to work in an environment that requires heavy phone-based customer interaction.
  • Working knowledge of facilities experience.
  • Data base software experience preferred.
  • Stellar communication skills both verbal and written.
  • Demonstrated competency in Windows and Microsoft Office Software.
  • Demonstrated competency in MS Outlook Calendaring.
  • Keyboarding proficiency and use of automated systems.
  • Strong problem-solving skills and ability to make swift, sound judgments.
  • Ability to thrive in a lively working environment and multi-task.
  • Strong interpersonal skills: professional, courteous, friendly and empathetic.
  • Attention to detail.

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The Millennium Group
https://tmgofficeservices. applicantpro. com


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