Associate Client Support Consultant
ADP is hiring an Entry-Level Customer Service Consultant. In this position, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success.
Technology at ADP. It's the foundation of the products and services that have made us a world-wide leader in workforce solutions. With us, you can combine technical skills and business acumen, to effectively consult as well as solve technical challenges. You have the opportunity to train on leading-edge technologies that continually redefine what's possible in our industry.
Client Support Associate tasks include providing telephone and email support, troubleshooting, and solutions to customers experiencing installation, training questions, and program error messages with the MasterTax software. This involves researching tax rules and the MasterTax manuals, as well as testing program changes and enhancements. Teamwork is essential in this role.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
Responsibilities:
Serve as a consultant in servicing ADP's products/technologies.
Use breadth of expertise to support ADP's clients Solve client problems; taking a broad perspective to identify solutions.
Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
QUALIFICATIONS REQUIRED:
At least 1 year in a customer service environment
Bachelor's Degree or its equivalent in education and experience
PREFERRED
Qualifications: Preference will be given to candidates who have the following:
Payroll tax experience
Demonstrated expertise utilizing WebEx and/or GoTo Live Meeting
Ability to effectively troubleshoot external client issues
Exceptional problem solving ski8lls/out of the box approach
The ability to conduct Internet research
Proficiency using Excel, Word and Outlook
Articulate and upbeat communication skills
Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
Strong client relationship building skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
The ability to learn and apply basic concepts in new situations
Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
The ability to collaborate and work in a team environment as well as work independently while making sound decisions
Excellent Communication skills both verbal and written
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the Most Admired Companies by FORTUNE Magazine, and recognized by Forbes as one of The World's Most Innovative Companies, ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Technology at ADP. It's the foundation of the products and services that have made us a world-wide leader in workforce solutions. With us, you can combine technical skills and business acumen, to effectively consult as well as solve technical challenges. You have the opportunity to train on leading-edge technologies that continually redefine what's possible in our industry.
Client Support Associate tasks include providing telephone and email support, troubleshooting, and solutions to customers experiencing installation, training questions, and program error messages with the MasterTax software. This involves researching tax rules and the MasterTax manuals, as well as testing program changes and enhancements. Teamwork is essential in this role.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
Responsibilities:
Serve as a consultant in servicing ADP's products/technologies.
Use breadth of expertise to support ADP's clients Solve client problems; taking a broad perspective to identify solutions.
Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
QUALIFICATIONS REQUIRED:
At least 1 year in a customer service environment
Bachelor's Degree or its equivalent in education and experience
PREFERRED
Qualifications: Preference will be given to candidates who have the following:
Payroll tax experience
Demonstrated expertise utilizing WebEx and/or GoTo Live Meeting
Ability to effectively troubleshoot external client issues
Exceptional problem solving ski8lls/out of the box approach
The ability to conduct Internet research
Proficiency using Excel, Word and Outlook
Articulate and upbeat communication skills
Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
Strong client relationship building skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
The ability to learn and apply basic concepts in new situations
Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
The ability to collaborate and work in a team environment as well as work independently while making sound decisions
Excellent Communication skills both verbal and written
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the Most Admired Companies by FORTUNE Magazine, and recognized by Forbes as one of The World's Most Innovative Companies, ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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