Customer Service Representative

Company Name:
Rogers Corporation
Job Ref 2014-43
Job Title Customer Service Representative
Job Type Full-time
Location Chandler, AZ
Customer Service Representative
Chandler, AZ United States
Who We Are and What We Are All About
Help build a cleaner, safer and more connected world through a career with Rogers Corporation. At Rogers, our innovative materials technologies enable breakthroughs in clean technology, internet connectivity, mass transit and more -- but it's our people that set us apart. Integrity and respect are at the heart of how we work. We excel at building enduring relationships that foster trust with our colleagues and business partners. We work creatively and cross-functionally a rewarding work environment. For a brighter tomorrow, explore Rogers today across the globe to deliver unique solutions to our customers in the United States, Europe and Asia.
Role Overview
Rogers Corporation is currently seeking a talented individual to join the Customer Service team at its Advanced Circuit Materials division in Chandler, AZ. The Customer Service Coordinator will maintain a high level of professionalism while providing support for the division's sales growth through timely and accurate response for customer orders, change orders, debits and credits and inquiries in compliance with the department's contract review requirements. This Representative will drive for results with customer complaints, invoicing issues, and additional customer-related projects. This position reports to the Customer Service Supervisor at the Advanced Circuit Materials Division.
The Role's Critical Responsibilities
The hired individual will play a key role in:
Supporting sales growth through timely and accurate response for customer orders, change orders, debits and credits, and inquiries in compliance with the department's contract review requirements.
Effectively managing customer account activities. Providing customer information to the Sales group, Corporate Credit, and/or division personnel regarding customer orders, volume changes, sales history, etc. as needed.
Performing pricing calculations from standard procedures for quote requests and customer orders and understanding program and quarterly pricing procedures.
Working effectively with internal and external customers to resolve items such as customer complaints, invoicing issues, and scheduling modifications that impact the customer.
Understanding customer specifications, making decisions regarding freight methods as needed, reviewing and modifying department procedures, and providing coverage to team members as needed.
Qualifications to be Successful
Business-related Associate's Degree plus 2 to 4 years of Customer Service experience in a manufacturing environment or High School Diploma plus 5 to 8 years Customer Service experience within a manufacturing environment. Intermediate-level computer skills, particularly in MS-Excel and MS-Word; effective math skills and solid written communication skills. Excellent verbal communication and listening skills. Familiar with Incoterms.
Preferred Qualifications
Bachelor's Degree, preferably business-related. 2 to 3 years expeience using PeopleSoft or similar MRP/ERP system. Experience working on teams to create and implement process improvement systems. Familiarity with Incoterms, program pricing structures, or consignment. International and/or key account management experience.
How You Can Apply for this Position
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Equal Opportunity Employer
With an outstanding work environment, vast developmental opportunities, and a top- notch benefit package, it is no wonder a large majority of our employees have been with us longer than 10 years. Come join a winning team!
In addition to a competitive salary package, we offer:
Comprehensive health plans that include medical, dental, and vision;
Complementary and alternative medicine coverage (CAM) to include naturopaths, nutritional counseling, acupuncture, and massage therapy;
Wellness & fitness reimbursements paid twice a year, up to $450 annually
401(k) with company match;
Participation in discretionary bonus plan;
Employee stock ownership plan;
Generous vacation plan;
Flexible work arrangements
Life Insurance - 3x base for salaried employees at no cost;
Strong work/family and employee assistance programs;
Tuition reimbursement, up to $5,250 annually for undergrad and up to $15K annually for graduate;
Various employee discounts; Verizon Wireless, AT&T Wireless, Ford Partnership program, and local discount programs
Excellent training and development opportunities.

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