Level 3 Technician
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client has a brand new opportunity for a qualified Level 3 Technician to join their team onsite in Chandler, AZ. This resource will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required.
Duties and
Responsibilities:
- Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level
- Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team
- Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment
- Responsible for communication with customers, client technicians, and software / hardware specialists
- Work as part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests
- Provide Incident and Request support by working with remote Level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
- Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
- Perform hardware Rack and Stack installations of both Network and Server equipment, cable management, and installation of required network cabling
- Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
- Provide server install support
- Mount servers into the rack in Datacenter
- Connect network cables
- Set up iLO based on document provided
- Perform patching of servers and clients
- Provide Network Physical Touch support
Skills and
Qualifications:
- Associate degree or certification in a technology services / technical discipline, or equivalent work experience preferred
- Minimum 3 to 5
years of technical experience desired - Technical certifications are a plus but not required
- Windows imaging knowledge
- Intermediate Windows OS troubleshooting knowledge
- Must be able to lift up to 35 lbs. solo
- May be required to walk / sit / stand / crawl / kneel for extended periods
- Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
- Ability to climb ladders and work from heights
- Must be able to work independently as well as in teams of 3 to 4 and be flexible
- Cleanroom experience is a plus
- Must have excellent customer service skills and excellent written / verbal communication skills
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10 / 11
- Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects
- Ability to multi-task and prioritize between multiple factory issues
We offer a comprehensive benefit package that you can elect into including but not limited to:
Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .Estimated Salary: $20 to $28 per hour based on qualifications.
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