Director of Customer Experience
PROOF OPERATIONS LLC PROOF OPERATIONS LLC Chandler, AZ Chandler, AZ Full-time Full-time $58,000 - $88,000 a year $58,000 - $88,000 a year 11 hours ago 11 hours ago 11 hours ago This is a full-time, permanent role with growth potential.
We are a family-owned company that started in the Summer of 2015.
We are in the top 1% of startups nationwide, primarily due to our constant efforts to grow and develop our sales force.
We operate in seven states and are looking for an experienced Customer Service Manager to oversee and support our customer service representatives based in our home office in Chandler, AZ.
proof.
offers:
No Employee Number! Everyone at proof.
Is part of a family, not an employee database! Bonuses for meeting team and individual goals.
Holiday Pay and unlimited PTO program Health/Vision/Dental Benefits Employee Discounts through our payroll provider Volunteer opportunities through the proof.
Gives Back program.
An opportunity to work for a company that provides value to its employees, clients, and the community.
Continuing opportunity for increasing salary and promotion.
Duties and
Responsibilities:
Supervising the daily operations of the customer service department Creating a reliable customer loyalty program Setting customer service goals for team members and helping them reach those goals Interacting with customers and handling customer queries and complaints in a timely manner Maintaining relationships with profitable customers Making weekly and monthly reports and surveys Staying current on the latest industry trends and techniques Skills:
Leadership skills Written and verbal communication skills Problem-solving skills Negotiation skills Patience, compassion and empathy A passion for customer satisfaction Time management skills Readiness to learn.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are a family-owned company that started in the Summer of 2015.
We are in the top 1% of startups nationwide, primarily due to our constant efforts to grow and develop our sales force.
We operate in seven states and are looking for an experienced Customer Service Manager to oversee and support our customer service representatives based in our home office in Chandler, AZ.
proof.
offers:
No Employee Number! Everyone at proof.
Is part of a family, not an employee database! Bonuses for meeting team and individual goals.
Holiday Pay and unlimited PTO program Health/Vision/Dental Benefits Employee Discounts through our payroll provider Volunteer opportunities through the proof.
Gives Back program.
An opportunity to work for a company that provides value to its employees, clients, and the community.
Continuing opportunity for increasing salary and promotion.
Duties and
Responsibilities:
Supervising the daily operations of the customer service department Creating a reliable customer loyalty program Setting customer service goals for team members and helping them reach those goals Interacting with customers and handling customer queries and complaints in a timely manner Maintaining relationships with profitable customers Making weekly and monthly reports and surveys Staying current on the latest industry trends and techniques Skills:
Leadership skills Written and verbal communication skills Problem-solving skills Negotiation skills Patience, compassion and empathy A passion for customer satisfaction Time management skills Readiness to learn.
Estimated Salary: $20 to $28 per hour based on qualifications.
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