Account Representative - 420 - Chandler, AZ
Summary:
The Account Manager is responsible for managing rental accounts and meeting company account management goals and expectations, by collecting on past due accounts while adhering to company standards, policies, procedures, and the code of conduct. The Account Manager must always serve customers professionally by performing various customer service functions and other tasks and responsibilities that support the efficient operation of the store. The Account Manager will also be responsible for maintaining store appearance within company guidelines to convey a professional image while providing protection of company assets.
Responsibilities:
Perform general store, vehicle and product maintenance, product delivery, return and service, various marketing, sales and customer service functions. (25%)
Provide customer service, inside and outside of store, to ensure that customers receive satisfactory service and quality goods by greeting and assisting customers, responding to customer inquiries and complaints and performing rental activities. (25%)
Initiate collections process by locating and notifying customers of delinquent accounts by telephone, personal visits, electronic means, or by mail in order to request payment. (20%)
Follow-up with customers by telephone, or in person, to determine reasons for overdue payments, make payment arrangements or advise them to return merchandise. (20%)
Perform various administrative functions for assigned accounts. (5%)
Confer and review assigned accounts with General Manager and/or Sales Representative. (3%)
Perform other duties as assigned. (2%)
Interface:
Internal Provides relative store account management and operation information to General Manager, Sales Representative, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
External This position will interface with customers and external 3rd party providers for the purposes of asset management initiatives as defined by the Operations Department. (I.e. vendors, 3rd party service providers or competitors.)
Decision Making/Problem Solving Requirements:
Making Decisions and Solving Problems Analyzes information and evaluates results to choose the best solution to solve problems.
Position Dimensions:
Number of Employees Supervised None
Budgetary Responsibilities Yes. Forecasted Payroll Hours
Revenue Generating Responsibility Yes. Maintain assigned past due accounts at company standards
Inventory/Company Assets: Yes
Other No
Qualifications
Employment Standards:
Education HS Diploma or GED required. Two (2) or Four (4) -year degree or equivalent experience required.
Experience One (1) year of work experience in retail sales, collections, or customer service.
Training Completion of New Hire Orientation.
Knowledge, Skills and Abilities:
KNOWLEDGE
COMPETENCIES
Customer Service Knowledge of principles and processes for providing customer service. This includes assessing customer needs and delivering on quality standards for service.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services.
Clerical Knowledge of administrative and clerical procedures and systems such as managing files and records, office procedures and terminology.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
SKILLS
COMPETENCIES:
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Time Management Managing one's own time and the time of others.
Mathematics Using mathematics to solve problems.
Social Perceptiveness Be aware of other's reactions and understanding why they react as they do.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Service Orientation Actively looking for ways to help people.
Judgment and Decision Making Considers the relative costs and benefits of potential actions to choose the most appropriate one.
Critical Thinking Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Teamwork Works effectively both independently and as a team member.
ABILITIES
COMPETENCIES:
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity The ability to speak clearly so others understand you.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Recognition The ability to identify and understand the speech of another person.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Expression The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Motor Vehicle Operation Safely operate a motor vehicle.
Lifting Physical capacity to safely lift 50 lbs. or move 200 lbs. with a dolly or the assistance of another person without sustaining a physical injury or damaging the merchandise.
Data Entry Enter data in a computer.
Licenses Possession and maintenance of a valid motor vehicle license with an acceptable driving record is a requirement for continued employment in this position.
Special Requirements Ability to work flexible hours including weekends. A pre-employment physical examination may be required to determine ability to meet physical demands of the job. A pre-employment drug test is required for this position. FLEXI has declared its stores to be drug-free workplaces. Random drug testing may be instituted.
NOTE: This position profile should not be construed to imply that these requirements are the exclusive standards of the position.
Is there anything that would prevent you from consistently meeting the duties as outlined above? Yes No
If yes, please explain.
Approvals:
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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