Level 3 Strategic Technician
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
We are currently seeking a talented Level 3 Strategic Technician to join our client's team onsite in Chandler, AZ.
Duties and
Responsibilities:
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Installing and configuring OS on client systems
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Migrating client data to new systems
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Picking up surplus equipment from users
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Preparing old equipment for re-dispositioning and e-waste handling
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Processing and testing failed systems returned from clients
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Ensuring all client inventory assets are stored and distributed in a clean and professional manner
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May be required to perform client or interdepartmental deliveries
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Daily and quarterly preventative maintenance checks in the conference room environment
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Daily updates in the database of record, both online and offline
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Monitoring of online queues to assist customers with break / fix and meeting support requests
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Assisting with large deployment or renovation projects
- Server landing / decommission
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Landing preparation
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Rail / hardware installation
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Cabling
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Remote management setup
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Prep for shipping if needed
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Designate parts identified for waterfall usage
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Proper hard drive handling and disposal
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Unboxing / boxing of servers, ISM paperwork for shipments
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Provide escort service for vendors / techs
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Maintain ISMP ticketing system
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RFID application / scanning, inventory labeling
- Help transport hardware from lab to lab
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Help deploy new tool PC's
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Help disposition old hardware
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Help audit machine hostnames, serial numbers, network to drop information
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Help update asset records, fix, and maintain inventory
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Help clean up old lab and storage spaces
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Help sort re-use parts for stock
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Help monitor the queue for the Acronis backup failure tickets and re-run the manual backups and apply standard fix if they continue to fail
- Putting OS on non-IT supported systems
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Break / fix support of software / hardware issues
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Managing and updating ISMP
Skills and
Qualifications:
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Minimum 3
years of technical experience desired -
Must be willing to travel between buildings using personal car / foot
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Must be able to work independently
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Must be flexible
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Must be able to lift 35 lbs. solo
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May be required to walk / sit / stand / crawl / kneel for extended periods
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Must have excellent customer service skills and excellent written / verbal communication skills
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Requires knowledge of Microsoft Office Suite (Outlook, Excel, and Word primarily), Windows 8 and Windows 10
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Technical certifications a plus
We offer a comprehensive benefit package that you can elect into including but not limited to:
Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
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