Senior Fraud & Claims Operations Representative
Job Title:
Fraud & Claims Operations Representative Duration:
6 Month contract; chance to extend/convert to full time.
Location:
Chandler, AZ (ONSITE) Pay Rate:
21/HR Industry:
Financial Industry Schedule:
Mon- Fri 8:
30 - 5:
30 PM Required
Qualifications:
2
years of Customer Service experience, or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, or education.
Prior customer service experience 1
year of fraud experience with account research Basic Microsoft Office skills (Word, Excel, and Outlook)
Job Description:
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
Receive direction from managers and escalate non-routine questions.
Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications.
Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
Contact third parties for research.
Senior Fraud & Claims Operations Representative Recommended Skills Claim Processing Communication Customer Experience Customer Service Microsoft Excel Microsoft Office Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r6m663xmmdkh54ctv', 'ExternalApply-j3r6m663xmmdkh54ctv'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Fraud & Claims Operations Representative Duration:
6 Month contract; chance to extend/convert to full time.
Location:
Chandler, AZ (ONSITE) Pay Rate:
21/HR Industry:
Financial Industry Schedule:
Mon- Fri 8:
30 - 5:
30 PM Required
Qualifications:
2
years of Customer Service experience, or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, or education.
Prior customer service experience 1
year of fraud experience with account research Basic Microsoft Office skills (Word, Excel, and Outlook)
Job Description:
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
Receive direction from managers and escalate non-routine questions.
Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications.
Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
Contact third parties for research.
Senior Fraud & Claims Operations Representative Recommended Skills Claim Processing Communication Customer Experience Customer Service Microsoft Excel Microsoft Office Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r6m663xmmdkh54ctv', 'ExternalApply-j3r6m663xmmdkh54ctv'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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